FAQ

Frequently Asked Questions

Your Questions Answered

Have questions about life at The Cascades? We’ve gathered the details you need — from leasing information and pet policies to amenities and neighborhood tips — all in one place. If you can’t find the answer you’re looking for, our friendly team is just a call or click away.

Is there an application and administration fee? If so, what are they?

Application fee- $50 per applicant over 18
Administration fee- $300 per application

What lease terms do you offer (6, 9, 12 months)?

4months-15months

How much is the security deposit?

$350 for approved, $750 approved with conditions.

Is there a deposit alternative option?

No.

Is renter’s insurance required?

Yes.

When is my rent due?

Rent is due on the 1st day of each month.

How do I pay my rent?

You can pay your rent online through our LOFT Living Resident Portal or through the LOFT Living app or via MoneyGram.

Are any utilities included?

No.

Are there additional fees I should expect?

$85 Internet
$7 Pest control
$25 Trash Fairies
$15 Building and Facility Fee

How do residents submit maintenance requests?

Service requests are submitted via our resident portal, LOFT.

Is 24-hour emergency maintenance available? What qualifies as an emergency maintenance request?

Yes, our Maintenance team is on-site 5 days a week and is also available for after-hour & weekend emergencies by calling 757-965-3850 x3. Emergency parameters for residents includes, but is not limited to: uncontrollable water leaks, no heat when temps are below 50 degrees, no AC when temps are above 80 degrees, toilet blockages in one-bath unit.

Is there a technology package at this property? (If yes, what does it include?)

No.

Do the apartments have a washer/dryer? If not, is there a laundry service available on site? (Include cost if so)

Yes.

Is parking available and is it included?

Yes.

Is the community pet friendly?

Yes.

What is the pet policy including fees, restrictions and how many pets are allowed per apartment?

2 pets per unit, Restrictions:
Breed Restrictions: Chow, Spitz, Akita, and breeds of Pit Terrier/Staffordshire Terrier. 1 Pet: $45/month & $350 Pet Fee 2 Pet: $80/month & $600 Pet Fee.

Do you offer furnished apartments?

No.

Is there reserved parking or personal garages available (include additional fees)?

Garages- $175 per month

What amenities does this property have?

Pool, fitness center, dog park.

Is there an amenity fee? If so, what does this amenity fee include? (include fee amount if applicable)

No.

Is there a guest suite here and what is the reservation process? (If so, include fee amount)

No.

How do I schedule a tour at this community?

You’re welcome to schedule a tour through our website or by giving our office a call. Walk‑ins are always welcome as well!